Clay Center Presbyterian Manor shares customer service survey responses 4

Clay Center Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights recent survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between April 2022 and March 2023, Clay Center Presbyterian Manor residents and their families gave the community high scores demonstrating dignity and respect, an easy move-in process, cleanliness and for having good activities.

“I like the help,” said a family member of a resident. “They are very understanding, friendly. So far it been a very good experience.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

‍