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Clay Center campus shares customer service survey responses

Clay Center Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic above highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between June 2020 and May 2021, Clay Center Presbyterian Manor residents and their families gave the community high scores in demonstrating dignity and respect, ease of the admission process and communication. In addition, residents and families also reported a high willingness to recommend the community to others.

“I would tell [others] that they are caring people, they worry about people, they take care of you like nobody’s business,” one respondent said. “I’d have to give them a 5. I appreciate the particular care they took of me when I got there. If I had a problem, they were taking care of it. That was from management on down. They took care of me.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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