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Clay Center Presbyterian Manor Receives 2019 Customer Experience Award

Clay Center Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM.

The Customer Experience Award is given to senior living communities that score in the top 15-percent of the nation in resident satisfaction surveys conducted by Pinnacle Quality Insight for 12 consecutive months. Clay Center Presbyterian Manor received the award for skilled nursing.

Over the course of 2018, a sampling of Presbyterian Manor’s residents and their families participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Presbyterian Manor in specific categories.

“The Customer Experience Award affirms our staff’s dedication to our mission – to provide quality senior services guided by Christian values,” said Christian Gilbert, executive director. “This award reflects our residents’ satisfaction with our efforts to live out our mission.”

Clay Center Presbyterian Manor achieved best in class ratings, qualifying for the award in the categories of dignity and respect, laundry service, willingness to recommend to others and response to problems.

Through Pinnacle Quality Insight’s monthly phone surveys, Clay Center Presbyterian Manor has gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary, continuing a 51-year emphasis on ensuring the individual needs of every resident are met.

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