Clay Center Presbyterian Manor receives award for its health care center
Clay Center Presbyterian Manor is proud to announce it’s the recipient of the 2024 Customer Experience Award from Pinnacle Quality Insight, a customer satisfaction measurement firm. Qualifying for the award for health care means Clay Center Presbyterian Manor has placed in the top 15% of care providers nationwide across a 12-month average.
“Receiving this award is a special honor for us because it’s based on the ratings provided by our residents and their families,” said Amy Hoch Altwegg, executive director. “It reflects their trust in our ability to carry out our mission of providing quality senior services guided by Christian values.”
Throughout 2023, manor residents and their families participated in monthly telephone interviews, answering open-ended questions and rating Clay Center Presbyterian Manor in multiple categories. Based on the answers, Pinnacle has determined that the community has qualified for the award for skilled nursing in the following service areas:
- Admission Process
- Communication from Facility
- Dignity and Respect
- Dining Service
- Individual Needs
- Laundry Service
- Nursing Care
- Overall Customer Satisfaction
- Overall Satisfaction
- Professional Therapy Services
- Recommend to Others
- Response to Problems
- Safety and Security
Clay Center Presbyterian Manor has served Clay County since 1968 with independent and assisted living, long-term care, and short-term rehabilitation.
Pinnacle has 26 years of experience in senior care and senior living. It conducts more than150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.