Clay Center Presbyterian Manor receives customer experience award 2022
Clay Center Presbyterian Manor is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2022 Customer Experience Award™. Qualifying for the award in both assisted living and health care, Clay Center Presbyterian Manor displays a continued dedication to providing Best in Class senior healthcare services.
“The COVID-19 pandemic has brought many challenges to senior living,” said Edward Bernacki, interim executive director. “Receiving this award because of the confidence our residents and their families place in our ability to carry out our mission to provide quality senior services guided by Christian values is a tremendous honor for our team.”
Throughout its 54-year history of serving the community, Clay Center Presbyterian Manor has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2021, a sampling of Clay Center Presbyterian Manor’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Clay Center Presbyterian Manor in specific categories.
Every month, Clay Center Presbyterian Manor has gathered its real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Clay Center Presbyterian Manor has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.
Clay Center Presbyterian Manor assisted living residents and their families rated the community in the top 15 percent for activities, cleanliness, communication, overall satisfaction, personal care, response to problems, safety and security, meeting transportation needs, demonstrating dignity and respect, and willingness to recommend to others.
In addition, health care residents and their families rated the community highly for communication from the facility, demonstrating dignity and respect, dining service, meeting individual needs, laundry service, overall customer experience, overall satisfaction, professional therapy services, response to problems, and willingness to recommend to others.
A customer satisfaction measurement firm with more than 25 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 U.S. states, Canada and Puerto Rico.
Clay Center Presbyterian Manor has served Clay County since 1968 with independent and assisted living, long-term care, and short-term rehabilitation. Learn more at ClayCenterPresbyterianManor.org. For questions about Clay Center Presbyterian Manor, contact Dani