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Clay Center PMMA shares August '22 customer service survey responses

Clay Center Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.

The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between July 2021 and June 2022, Clay Center Presbyterian Manor residents and their families gave the community high scores for demonstrating dignity and respect, taking care of individual needs and transportation needs. They also said the move-in process was easy.

“My mother likes everybody and all her nurses,” said one resident’s family member. “She enjoys it there.”

We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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