Clay Center Presbyterian Manor shares customer service survey responses
Clay Center Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between August 2021 and September 2022, Clay Center Presbyterian Manor residents and their families gave the community high scores for communication, demonstrating dignity and respect, and taking care of individual needs.
“I appreciate that the nursing staff and the staff in general are very caring, helpful and always looking out for their residents,” said one family member.
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.