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Clay Center Presbyterian Manor shares new customer service survey responses

Clay Center Presbyterian Manor continues to seek customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
The graphic highlights recent survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between July 2022 and June 2023, Clay Center Presbyterian Manor residents and their families gave the community high scores for communication, safety and security, and the move-in process.
“They have always been caring, helpful, and provided good care for her over the years,” said one resident’s family member.
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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