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Clay Center Presbyterian Manor wins 2024 Pinnacle Customer Experience Award!

Congratulations to Clay Center Presbyterian Manor for winning the 2024 Pinnacle Customer Experience Award, earned because of positive customer feedback through telephone surveys.
Clay Center Presbyterian Manor seeks customer feedback through monthly telephone surveys. Each month, residents and their representatives are randomly selected to participate in telephone satisfaction surveys conducted by Pinnacle Quality Insight.
Earning this award means Clay Center Presbyterian Manor consistently ranks among the top 15% of providers nationally in different categories.
The graphic highlights some of the survey results. All scores are given on a 5-point scale, with 5 being the highest score and 1 the lowest score. Between January 2023 and December 2023, Clay Center Presbyterian Manor residents and their families gave the community high scores in safety and security, and professional therapy. Many also said they would recommend the community to others.
We greatly value the opinions of our residents and their representatives about the care and services we provide, and we encourage them to participate honestly when contacted by Pinnacle Quality Insight. All state and federal confidentiality laws are met in Pinnacle’s service.

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